Privacy Policy

This Privacy Policy aims to provide you with information on how we collect and process your personal data.

www.mexhom.com (referred to as 'we', 'us', or 'our' throughout this Privacy Policy) is committed to respecting your privacy and protecting the personal information you share with us.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you. This Privacy Policy supplements those notices and is not intended to override them.

We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Policy and their rationale by email.

Collection and Processing of Personal Data

We collect and process only the data required to provide our services to you. This includes:

• Order Completion: Name, billing address, delivery address, payment details, mobile number, telephone number, and email address.
• Trial Subscription: Email address.
• Account Registration: Name, email address, password, country, and IP address.
• Customer Service: Additional data to help resolve queries related to orders, delivery, payments, or other issues.
• Browsing Data: Information about your browsing on farer-flame.myshoplaza.com, including pages visited and interactions with those pages.

If you provide us with someone else's data (e.g., purchasing a product to be delivered to a friend), we will process the personal data required to complete the transaction. If you are receiving an item as a gift, we will process your data only to fulfill the gift request and our contractual obligations.

Calls to our Customer Service team are recorded for training and fraud prevention purposes.

Use of Personal Data

We will use your personal data in accordance with applicable privacy laws and for the purposes set out in this policy, including:

• Providing products, services, or information you requested.
• Accounting, billing, reporting, and auditing.
• Credit checking, screening, authentication, and identity verification.
• Payment card verification and screening.
• Debt collection.
• Safety, security, health, training, administrative, and legal purposes.
• Data matching, deduplication, statistical and market analysis.
• Advertising and marketing for us, our Group, and third parties.
• Developing, testing, and maintaining systems.
• Studies, research, and development.
• Customer surveys and care.
• Legal requirements or in connection with legal proceedings or disputes.

Saved payment card details will only be shared with our payment partner and not with any third parties, solely to process your order using our payment partner's systems.

Marketing

If you subscribe, we may use your personal information to send you marketing updates. You have the right to opt-out of marketing communications at any time by contacting our Customer Service team or using the unsubscribe link provided in our emails.

Tracking and Analysis

We collect and use information from visitors to our online services to analyze and improve our services. Anonymous statistics may be shared with reputable organizations, but this will not include details that allow them to identify you.

Testimonials and Reviews

We may use your feedback to improve our services and promote our business, with your permission. Comments and reviews submitted to our online services may be published along with your name or username.

Mobile Services

When you request our mobile services, we may collect and store your mobile phone number, phone details, operating system, and network operator information to provide the requested features and services.

Social Networks

Interactions on our social media pages (Instagram, Facebook, Twitter, Pinterest, Google+) are subject to both the third party's privacy policy and this Privacy Policy.

Customer Surveys

We may periodically ask for your opinion on our services and products. Cookies may be used in conjunction with surveys, and the information collected may be combined with your survey responses.

Opting Out

You can opt-out of direct marketing by contacting our Customer Service team at +86 13005547278 or by emailing service@mexhom.com